General
Where are you located?
We operate solely online, all orders are made fresh from our studio kitchen in Damansara Perdana.
How do I know if my order is confirmed?
You will receive an email from us once you have placed order through our website. If you do not receive the email after placing your order, kindly get in touch with us.
Is candle included in my order?
Cake orders comes with 1 candle and 1 plastic knife. You can upgrade the candle to any of those we have in store here.
What are your accepted payment methods?
We accept:
- Credit Cards (Visa, MasterCard)
- Online Banking/FPX
- E-wallets (GrabPay, Touch’nGo, Boost)
Is invoice/receipt included during delivery/pick up?
No, invoice or receipt will not be included unless requested.
Delivery/ Self-Collection
Do you provide delivery?
Yes, additional charges apply according to location. Free delivery is available for orders that meet the minimum spend of the area. View delivery details here.
Can I change the delivery address after placing an order?
Delivery address changes can be made up up to 12 hours before your selected time slot. Requests made less than 12 hours prior will not be accommodated. Additional charges may apply.
Do you deliver directly to units or inside malls, hotels, or restaurants?
We do not deliver directly to individual units or inside malls. All deliveries will be made at the lobby or designated drop-off point. For hotels or restaurants, delivery will be made to the reception if reservation details are provided.
What happens if delivery is unsuccessful?
We provide one delivery attempt per order. If the delivery fails, any additional delivery will incur extra charges and is subject to driver availability.
Is it possible to have my order delivered at a specific time?
Delivery will be fulfilled within the selected time slot. If you require a specific delivery time, we would recommend self-collection or alternatively, arrange a third-party delivery service to pick up from us.
How do I handle the cake upon collecting?
Make sure your car is well air-conditioned and the cake box is placed flatly on the floor of your car/car seat, or the best way – bring a friend along to help you hold it while you drive (it’s the least nerve-wrecking method!). Avoid direct sunlight on the cake and never place it in the boot or on the backseat. Once the cake is sent out, the risk and damage is entirely at your own responsibility.
Customization
How do I make an order or enquiry for custom cake?
Here’s a cake quote form for you to fill in! We will follow up with you within 24 hours.
How long in advance should I make an order for custom cake?
Slots are given on a first come first served basis, so the sooner the better! We recommend you to confirm your order at least one week ahead. For last minute orders, please contact us to check availability.
Amendments & Cancellations
Can I cancel my order?
If you wish to cancel your order after it has been confirmed, please let us know as soon as possible. Orders cancelled at least 2 days before scheduled delivery or pick up date will receive a full refund, while cancellations made after that will not be eligible for a refund. All refunds will be issued in the form of store credit.
Refunds are unavailable if the cake is not collected on the scheduled day. Please double-check your order before proceeding to payment.
Can I make changes to my order?
We’re happy to accommodate changes made at least 3 days before your due date. Kindly reach out to us as soon as possible to update your order details.
Allergy
Do you have gluten-free cakes?
Unfortunately, we do not make them at the moment.
I am allergy to nuts/other ingredients.
Please let us know if you have any allergies when confirming your order, we’ll do our best to take note during preparation. However, as our kitchen regularly handles nuts, dairy, and other common allergens, we can’t guarantee our cakes are completely trace-free.